Tools for communicating with internal and external stakeholders

4. The role of the moderator

Preparation

• Prepares questions relating to content
• Organises time planning
• Determines structure and methods in line with the goals of an event/meeting
• Deals with general matters (room, etc.)

Implementation

• Manages the event/meeting
• Actively plays the role of moderator and has this confirmed by the group
• Makes sure that different points-of-views are expressed
• Is totally neutral
• Aims to involve all participants
• Acts with a view to achieving consensus
• Encourages the transparency of the opinions expressed
• Enables the group to work together democratically
• Creates 'space' for all opinions
• Protects the weaker members
• Agrees on rules for the group and sees to it that they are observed
• Ensures continuity throughout the proceedings

Conclusion

• Summarises the results and presents them visually
• Organises the conclusion

Source: B.A.U.M. EPAG, Zukunftsorientiertes Umweltmanagement in kleinen und mittleren Unternehmen, 1998.